Terms and Conditions
Introduction
Please read these Terms and Conditions carefully before engaging the services of Serenity Rose Event Management. By making an enquiry, signing a service agreement, or paying a deposit, you confirm that you have read, understood, and agreed to these terms.
These Terms and Conditions apply to all services provided by Serenity Rose Event Management, owned and operated by Carlynne Williams, based in Cape Town, South Africa.
Our services
Serenity Rose Event Management provides wedding planning, event coordination, and related services as described on this website and in individual service agreements. The specific scope of services for each client is confirmed in a written service agreement prior to the commencement of any work.
Nothing on this website constitutes a binding offer of services. A service relationship is only established once a written agreement has been signed and a deposit has been received.
Bookings and deposits
To secure your event date, a non-refundable deposit is required at the time of booking. The deposit amount will be specified in your individual service agreement. Your date will not be held or reserved until the deposit has been received in full.
The remaining balance is due in accordance with the payment schedule set out in your service agreement. Failure to meet payment deadlines may result in the suspension or termination of services.
Cancellation policy
If you need to cancel your event or terminate your service agreement, please notify us in writing as soon as possible.
Cancellations made more than six months before the event date will result in the forfeiture of the deposit paid. Cancellations made within six months of the event date will result in the forfeiture of the deposit and may attract an additional cancellation fee depending on the work completed and costs incurred at the time of cancellation.
In the event that Serenity Rose Event Management is unable to fulfil a booking due to unforeseen circumstances, a full refund of all amounts paid will be provided.
Postponements
We understand that circumstances change. If you need to postpone your event, we will do our best to accommodate the new date subject to availability. Please note that postponements are not guaranteed and that some third party supplier costs may be non-transferable. Any additional costs arising from a postponement are the responsibility of the client.
Force majeure
Serenity Rose Event Management will not be held liable for any failure to perform our obligations where that failure results from circumstances beyond our reasonable control. These include but are not limited to acts of nature, extreme weather events, government restrictions, national emergencies, load shedding, supplier failure, or any other event that could not reasonably have been anticipated or prevented.
In such circumstances we will make every reasonable effort to find suitable alternatives and to minimise any disruption to your event.
Third party suppliers
Where we recommend or engage third party suppliers on your behalf, we do so in good faith based on our professional knowledge and experience. We do not accept liability for the performance, conduct, or failure of any third party supplier. Any contracts entered into with third party suppliers are between you and that supplier directly, unless otherwise agreed in writing.
Liability
To the fullest extent permitted by law, Serenity Rose Event Management’s liability to you in connection with our services is limited to the total fees paid by you for those services. We are not liable for any indirect, consequential, or incidental loss or damage arising in connection with your event or our services.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable South African law.
Intellectual property
All content on this website, including text, images, design, and branding, is the property of Serenity Rose Event Management or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.
Confidentiality
We treat all client information as strictly confidential and will not disclose any personal or event details to any third party except as necessary for the planning and delivery of your event, or as required by law. Please refer to our Privacy Policy for full details of how we handle your personal information.
Photography and portfolio use
We may wish to use photographs from your wedding or event on our website, social media platforms, and marketing materials. We will always seek your consent before doing so. If you would prefer that your event not be featured in our portfolio, please let us know in writing and we will respect that preference entirely.
Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising in connection with these terms or our services will be subject to the jurisdiction of the South African courts.
Changes to these terms
We reserve the right to update these Terms and Conditions from time to time. The most current version will always be available on this page. Continued engagement with our services following any update constitutes acceptance of the revised terms.
Contact us
If you have any questions about these Terms and Conditions, please contact us at info@serenityrose.co.za
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