Privacy Policy
Introduction
Serenity Rose Event Management is committed to protecting your personal information and respecting your right to privacy. This policy explains what information we collect, how we use it, and what your rights are in relation to it. It applies to all personal information collected through this website and through any direct communication with us.
This policy is governed by the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, which regulates the way personal information is collected, stored, used, and shared in South Africa.
By using this website or submitting an enquiry, you agree to the terms set out in this policy.
Who we are
Serenity Rose Event Management is a wedding and event planning business based in Cape Town, South Africa, owned and operated by Carlynne Williams.
What information we collect
We collect personal information only when you voluntarily provide it to us. This typically happens when you complete a contact or enquiry form on this website, send us a direct email, or engage with us on social media.
The information we may collect includes your full name, email address, phone number, wedding or event date, and any other details you choose to share in your message to us.
We also collect non-personal information automatically when you visit this website. This includes your browser type, device type, pages visited, time spent on the site, and general geographic location. This information is collected through cookies and tools such as Google Analytics.
How we use your information
We use the information you provide to respond to your enquiry, discuss your wedding or event planning needs, provide our services to you, and send you relevant information about our offerings where you have indicated an interest in receiving it.
We do not use your personal information for any marketing purposes beyond our direct business relationship with you, and we will never sell your information to any third party.
Sharing your information
In the course of planning and coordinating your wedding or event, we may share relevant information with trusted third party suppliers such as venues, photographers, caterers, florists, and other service providers. This is done strictly for the purposes of planning and delivering your event and only to the extent necessary for those purposes.
All suppliers we work with are expected to treat your information with the same level of care and confidentiality that we do. We do not share your information with any third party for marketing or commercial purposes.
We may also be required to disclose your information if required to do so by law or by a regulatory authority.
Cookies and tracking
This website uses cookies to improve your browsing experience and to help us understand how visitors use the site. Cookies are small text files stored on your device when you visit a website.
We use Google Analytics to collect anonymised data about website traffic and user behaviour. This information helps us improve the website and better understand our audience. Google Analytics data is aggregated and does not identify you personally.
You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of this website.
How long we keep your information
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will delete or destroy it securely.
Your rights under POPIA
Under the Protection of Personal Information Act, you have the right to know what personal information we hold about you, to request access to that information, to request that we correct any inaccurate information, to request that we delete your information in certain circumstances, and to object to the processing of your information.
If you would like to exercise any of these rights, please contact us at info@serenityrose.co.za and we will respond to your request within a reasonable time.
If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.
Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us electronically.
Third party websites
This website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The most current version will always be available on this page, and the date at the top of the page will reflect when it was last updated. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us at info@serenityrose.co.za.
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